Removing Old Prints on Biometric Time Clocks

When employees are terminated in the Time & Attendance, their prints remain on the clocks unless a) it is manually deleted from the clock or b) you perform a Full Erase and Download of the prints.  The latter choice is best for deleting a large number of terminated employees' prints or prints that were enrolled with no matching employee in the system by mistake.

To see which prints would be affected by this process, view the Fingerprint Maintenance report inside of Time & Attendance. Review our Knowledge Base to learn more about Fingerprint Maintenance.

WARNING: This process erases any trusted PINs and manager prints enrolled on the clock and they will need to be re-enrolled.

Here are the steps for a Full Erase and Download of prints on the time clock. If your property has multiple clocks, complete these steps on every clock.

1. Press 9 to transmit all punches currently on the clock.
2. Press 3 to access the Manager Menu.
3. Enter the manager password. 
4. Press OK to advance pass the "Change Password" message if it displays.
5. Press 5 for the Download Menu.
6. This is the screen that displays the current Download Mode of the clock; it is normally set to I - Incremental. Press OK to advance to the next screen.
7. The screen will display "Do you want to force a redownload of all fingerprints now?" Press 1 - Yes.
8. The next screen asks which prints you want to download. Press 1 - All prints on all clocks. This sets the clock to Mode F. All prints on the clock will be erased and the clock will download all prints enrolled on any clock on the account.
9. Press OK.
10. Exit the menu with the X key and press 9 to transmit the clock and redownload the prints. 

WARNING: This process erases any trusted PINs and manager prints enrolled on the clock and they will need to be re-enrolled.

After a clock has done a full download from the server, it sets itself back to Incremental mode so that it only updates with new prints going forward. Hotel Effectiveness time clocks are normally set to this mode.