PerfectEngage Features & Permissions Glossary

Use this reference to understand the communication types available in the system and the specific security settings required for managers and staff.

The Context

These settings are managed in two primary locations:

1. User Permissions: (Per Manager) Controls who can send messages. Found in Users > User Permissions > PerfectEngage.
2. MyHotelTeam Settings: (Global Hotel Rule) Controls who employees can chat with. Found in Settings > Scheduler/MyHotelTeam > MyHotelTeam Settings.

The Data: Message Types

Feature Name	Definition	Best Used For...
Announcement	A one-way broadcast sent to an inbox. Recipients cannot reply to the whole group.	Urgent alerts (e.g., "Water Main Break," "Fire Drill").
Newsfeed	A social-media style post visible on the "Wall" of the app.	Culture building, birthdays, employee recognition.
Team Chat	Two-way instant messaging (similar to text/SMS). Can be 1-on-1 or Group.	Operational coordination (e.g., "I need towels on the 3rd floor").

The Data: Manager Permissions

Found in the PerfectEngage section of User Permissions.

Permission Name	What it Allows
Can Access Newsfeed	The baseline requirement. The user cannot see the Messages menu without this.
Can Create Announcements	Allows the user to send one-way broadcasts to the whole team.
Can Access Team Messaging	Allows the user to use the Chat feature.
Can Chat with any Managers in Account	Allows chatting with managers at sister hotels (portfolio-wide).

The Data: Employee Chat Rules

Found in MyHotelTeam Settings. These apply to all staff at the hotel.

Setting Name	Effect if Enabled (Checked)	Effect if Disabled (Unchecked)
Enable chats between employees and managers	Staff can message their supervisors directly.	Staff cannot initiate chats with managers.
Enable employee to employee chat	Staff can message each other (e.g., Houseman to Room Attendant).	Staff can only message managers (if enabled above).

Limits

• Group Chat Limit: A single group chat cannot have more than 100 recipients.
• Wages: Employee wages/rates are never displayed in MyHotelTeam or Team Chat.
• Access: Managers can send and receive messages via the MyHotelTeam App or the Web Portal.