PerfectEngage is a communication tool specially designed for hotels. It’s the fastest way to share announcements or news instantly company-wide or within a specific hotel.
Here are some ideas to help you get started with PerfectEngage.
Announcement Ideas
Announcement is a one-way communication from management to employees and other managers for time-sensitive matters that require immediate attention or timely actions from the recipients.
Need ideas for your next announcement? Read some ideas below.
Hotel Operation Must Knows
Sending announcements with important news helps to ensure your associates are always informed and know what actions are required of them.
Examples:
A water main leak down the road has cut our water. The county Water Department expects us to be without water until 4pm tomorrow.
There will be a fire drill next Wednesday at 3:30pm.
Pro Tip
Include any action items that may be required of your team.
You can also use announcements to keep your associates informed of all maintenance in the hotel.
Example:
The main elevator will be shut down from 9am-12pm for maintenance.
Through announcements you can keep employees aware of any pending natural disasters and appropriate protocol.
Example:
Team - we are expecting a category 3 hurricane tomorrow. We will be prepared to follow protocol and keep all of our guests and colleagues safe!
Reminders
An announcement is a great way to remind your hotel associates to complete their Wellness Check-In, if required by your hotel.
Example:
Good Morning Team,
Please remember to complete the Wellness Check-In each day that you are scheduled. Thanks, and have a great day!
You can use announcements to send meeting reminders to specific departments or to all associates at the hotel.
Examples:
Remember that we have standup tomorrow in the west parking lot. We will start at 9am. Don't forget to bring your nominees for team member of the month!
There will be a General Manager meeting this Friday at 10am. Please join here [link].
Send announcements to remind your team of large events that will increase the volume of guests at your hotel.
Example:
Tomorrow is the Georgia home game and we are expecting ___% occupancy! Let's put our game faces on and make it a great experience for all of our guests!
Pro Tip
If your associates are allowed to wear sports paraphernalia for specific games or events, you can include that in the announcement as well.
In light of Covid-19, send announcements to remind your team about new health and safety protocols.
Example:
Don’t forget to place signage about hand washing and mask wearing throughout the hotel. Make sure to also offer free hand sanitizer stations in public spots like our lobby, breakfast area, and restaurants.
HR Related
Sending a hotel-wide announcement after bringing on a new team member is a great way to welcome him or her and share the news with the team.
Example:
Welcome or Congratulations ________! We are excited for you to start as the new Sales Manager with _______ Hotel!
Remind your associates when important documents are due or when they should expect to receive them.
Example:
You should receive your W-2 by January 31st. If you do not receive it, please contact HR.
Share open enrollment dates and details using announcements.
Example:
Open enrollment for benefits start September 1st. Click the link below for more information.
(include URL)
Use announcements to communicate any blackout dates during peak travel seasons.
Example:
We're running 100% occupancy from ____ to ____, so time off will be limited. Please let HR know of any concerns. Thanks, and have a great day!
Community Service & Holidays
Use announcements to share any upcoming community service events like a food drive or blood drive.
Example:
Reminder that there will be a blood drive this Friday. Sign up in the employee break room if you are interested!
Use announcements to share updates on events for hotel associates like end of year parties or holiday celebrations.
Example:
Next week is our annual end of year party! Please let us know if you will be in attendance by this Friday.
Special Events
Many hotels have special protocols when VIP guests stay at the hotel. Use announcements to remind your hotel associates about important arrivals and protocols that may need to be followed.
Example:
Hi Team,
This is a reminder that the President will arrive tomorrow. Please follow the security protocol during check in and throughout his stay.
Covid-19
California passed Assembly Bill 685 (AB 685) that imposes new reporting requirements on employers regarding Covid-19 cases in the workplace. You can use announcements to maintain compliance with AB 685 by sending an announcement to provide a written notice to all workers.
Newsfeed Ideas
Newsfeed is a one-way communication from management to employees and other managers. Unlike Announcement, Newsfeed is intended for subjects that are less time sensitive and can be read at the recipient's own pace.
Need ideas for your next Newsfeed post? See some ideas below.
Celebrations
There are many holidays and observances celebrated throughout the year. These are great opportunities to create Newsfeed posts.
Example:
Happy Housekeeping Week! We want to take a moment to thank you for all that you do each and every day!
Happy Thanksgiving, Team! I am thankful for each and every one of you and all that you do for our hotel.
Newsfeed posts are a great way to congratulate or celebrate associates for awards and recognitions like Employee of the Month.
Example:
Congratulations _______ for being awarded Employee of the Month!
Corporate News
Many times, there is corporate news that needs to be communicated to hotel associates, like new leadership.
Example:
We are excited to announce that our company has appointed a new VP of Operations! We are looking forward to having her on board.
Newsfeed is a great way to share industry awards and recognitions that the company or hotel has been awarded.
Example:
We are proud to announce that we have been named one of the Top 10 Best Places to Work in Hotel Tech! Thank you for the role you play in making this company a fantastic place to work. [link article]
General News
Reaching your target occupancy for the night can be worth sharing with your entire team.
Example:
Congratulations to the ______ hotel for running 100% on Saturday Night!
Sharing job postings can be a great way to spread the word about new openings that you are looking to fill.
Example:
Hi Team,
We have an opening in the Housekeeping department. We are looking to hire a Room attendant.
Newsfeed is a great way to share relevant industry news with your team.
Example:
Hi Team,
This is a great article to learn more about trend to watch in the hospitality industry! [link article]
Guest Mentions
Newsfeed posts are a great way to share customer reviews from social media or online travel agencies.
Example:
Hi Team,
A guest commented that they had a wonderful experience at our hotel Wednesday evening because of the hospitable staff. Great job!
Check out the post here.
(include URL)
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