HE: How to Fix "MISC UNKNOWN" Errors in Reporting

Use this workflow to resolve "MISC UNKNOWN" labels appearing in your labor reports or Employee Manager. This usually occurs when an employee is assigned to a position that hasn't been mapped or added to your hotel setup.

Before You Begin

• Permissions: Requires Hotel Admin or "Edit Hotel Settings" permissions.
• Root Cause: This error typically means an employee is punching on a code that exists in the Time & Attendance system but has not yet been "activated" for your specific hotel in settings.

The Steps

1. Hover over the Username Menu (top right) and select Settings.
2. Under the Positions/Departments heading, select Position Setup.
3. Select the applicable Hotel from the dropdown menu.
4. Click the Add New Position link at the top of the list.
5. Search for and select the missing Position Name.
6. Assign the correct Department and enter the Export Code (if applicable).
7. Click Add New Position to save.

Success Check

• Validation: After saving, the "MISC UNKNOWN" lines in the Employee Manager and Daily Labor Check-In will automatically update to show the correct position and department names.
• Historical Data: This fix is retrospective—it will apply the correct names to historical hours once the mapping is established.

Troubleshooting & Limitations

• Missing "Add" Link: If you do not see the "Add New Position" option, verify that you have administrative permissions enabled for your profile.
• Final Step: Adding a position ensures it is visible, but it is not fully operational for budgeting until you apply a labor standard.