How to send and manage Announcements

Use this workflow to broadcast one-way, time-sensitive messages (e.g., "Water Main Break," "Fire Drill") to all employees or specific manager groups.

Before you begin...

• Requires "Can Access Newsfeed" and "Can Create Announcements" permissions.
• Announcements are one-way; recipients cannot reply directly to the thread.
   

1. Access Announcements

1. Web: Select Messaging in the left main menu. 
2. Mobile: Log into the app and select Messages from the main menu.

2. Create a New Announcement

1. Click the Make Announcement button. 
   
2. Select Recipients: Choose the specific Hotel(s).
3. Add Groups: Select "Add All Employees" and/or "Add All Managers" to ensure everyone receives it.,
4. Compose: Enter a Subject (Title) and the Message body.
5. Click Send.
    

3. Monitor Read Rates

1. Navigate to PerfectEngage > Engagement Analytics in the web portal.
2. Select Announcement Read Rates.
3. Review the percentage of recipients who have opened the message to ensure compliance.

The Result Success: The announcement appears in the "Messages" inbox of all selected recipients immediately.

If this fails...

• Note: If managers say they cannot see the announcement, verify you selected "Add All Managers" during creation, as "Add All Employees" sometimes excludes management profiles depending on configuration.