How to use Team Chat messaging

Use this workflow to send secure text-like messages to individual coworkers or groups for quick operational coordination.

Before you begin...

• Requires "Can Access Team Messaging" permissions.
• Employees must have an active MyHotelTeam account to send or receive messages.

1. Access Chat

1. Web: Click the Message icon (speech bubble) in the top right corner of any page.
2. Mobile: Tap Messages on the app's main menu.

2. Start a Conversation

1. Select Start a Chat (or the + icon).
   
2. Select Recipients: Search for and select the employees or managers you wish to message. (Max 100 recipients for group chats).
3. Compose: Type your message in the text box.
4. Click Send.
    

3. Manage Notifications

1. Web: An orange dot on the message icon indicates unread messages.

2. Mobile: Ensure Push Notifications are enabled on your device settings to receive alerts when the app is closed.

The Result Success: The message is sent instantly. Recipients receive a push notification (if enabled) and can reply to the thread.

If this fails...

• Note: If you cannot find a specific employee in the recipient list, ask your Administrator to check if "Enable chats between employees and managers" is turned on in MyHotelTeam Settings.