How to archive messages

Use this workflow to hide old chats or announcements from your main inbox to keep your communication stream organized.

Before you begin...

• Archiving is personal: Archiving a thread only hides it from your view; it remains visible to other recipients.
• Automatic Un-archive: If someone replies to an archived thread, it will reappear in your main inbox.

1. Archive a Chat or Announcement

1. Open the specific message thread you wish to hide.
2. Web: Hover over the three-dot menu in the top right corner of the chat box.
3. Mobile: Tap the three-dot menu in the top right corner.
4. Select Archive Chat or Archive Announcement.
   
5. Confirm the action if prompted.

2. View or Restore Archived Messages

1. Navigate to the main Messaging.
2. Web: Click the dropdown menu in the upper left (labeled "Inbox" or "Messages") and select Archive.
   
3. Mobile: Tap the three-dot menu and select View Archived Messages.
4. Click on any message to reopen it and return it to your active inbox.

The Result Success: The message disappears from the main list and moves to the Archive folder.