How to set up Multi-Factor Authentication (MFA)

Use this workflow to enable 2-step verification, adding an extra layer of security to your account.

Before you begin...

• Requires a mobile device with an Authenticator App (Google Authenticator, Microsoft Authenticator) or access to your email.

1. Log In to Hotel Effectiveness

1. Enter your username and password as usual.
2. You will be prompted to set up MFA if it is not already configured.

2. Choose Your Method

1. Option A (App): Open your Authenticator App on your phone and select "Add Account" or the "+" icon.
2. Option B (Email): Select the email option to have a code sent to your inbox.

3. Scan or Enter Code

1. If using App: Scan the QR code displayed on the Hotel Effectiveness screen with your phone's camera.
2. Enter the 6-digit code generated by the app or received in your email into the box on the screen.
3. Click Verify or Submit.

4. The Result

• Success: You will be logged in. You will be prompted for a new code periodically (e.g., every 7 days) or when logging in from a new device.

If this fails...

Note: If you lose your phone or cannot access your email, contact your Hotel Administrator to reset your MFA settings.