How to manage Open Shifts and CoverageFinder

Use this workflow to post unassigned shifts that eligible employees can claim via the MyHotelTeam mobile app, filling coverage gaps without manual phone calls.

Before you begin...

• Requires CoverageFinder subscription.
• Must be logged into the Web Portal.
• Employees must be activated in the MyHotelTeam app to receive notifications.

The Steps

1. Navigate to Scheduler > Schedule Employees.
2. Select the desired Week from the date selector.
3. Change the view dropdown to View by Position. (Note: Open Shifts are hidden in Employee View).
4. Locate the Open Shifts row for the position.
5. Click the empty cell (or the + icon) for the desired date and position.
6. Select the Start and End times.
7. Click Submit to add the pending open shift.
   
8. Click the Publish button once to review the schedule.
9. Click Publish a second time to notify the team.
10. Optional: If your Shift Swap Settings require approval, navigate to Scheduler > Shift Swap Requests to click Approve on employee claims.

The Result

Success: The unassigned shift moves from the "Open" row to the specific employee's schedule row and turns blue (assigned). The employee receives a push notification on their mobile device.

Troubleshooting

If this fails...

• If employees from neighboring properties cannot see the shifts, verify that Team Sharing is enabled in your hotel settings.

If the + icon is missing from the Open Shifts row, ensure you have Add/Edit Shifts permissions.