How to use Realtime Rooms to track cleaning progress

Use this workflow to monitor live cleaning status, reassign rooms, and communicate with attendants using digital boards.
 

Before you begin...

• Requires "Housekeeping Optimizer" subscription.

• Requires active MyHotelTeam users for attendants to see digital boards.
 

1. Access Realtime Rooms

1. Navigate to Housekeeping Tools.

2. Hover over Board Builder and select Realtime Rooms.

3. Select your preferred view: View by Room Attendant, List View, or Team Summary. 

 

2. Update Room Status

1. Click on a specific room to view details.

2. Change the Clean Status (e.g., from "Dirty" to "Cleaning" or "Done").

3. (Optional) Select special statuses like DND (Do Not Disturb) or Return Later,.

3. Add Notes

1. Click the Note icon within the room detail.

2. Type a message (e.g., "Guest requested extra towels") and click Save.

3. Attendants will see a red dot on their mobile device indicating a new note.
 

4. Reassign Rooms

1. If a room needs to be moved, click Edit All Clean Tasks to reassign the room to a different attendant's board.

2. Save changes.

 

The Result Success: The progress bar updates immediately. Employees using the mobile app see the status changes and notes in real-time.

If this fails...

• Note: If an employee has a white dot next to their name, they are not logged into the app. A blue dot indicates they are active.