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MyHotelTeam FAQs

William Allgood

I just added a new hire in your PerfectTime Time & Attendance portal, why can't I see them in Employee Manager?

Most employees should be entered directly into Employee Manager. However, some of our PerfectTime customers choose to enter employees in Employee Setup inside of our Time & Attendance portal. We recommend all customers utilize "Employees" to enter employees. That way, there is no delay in employees appearing in the "Employees" section in Hotel Effectiveness.

If you use employee setup in our PerfectTime Time & Attendance to hire new employees: Within one hour, any employee change(s) will flow through to the rest of the Hotel Effectiveness tools from our PerfectTime Time & Attendance. If you need it instantly changed, then Login to Hotel Effectiveness, select "Employees" in the left navigation menu:

  • Click on the Sync button (On the Blue Bar at the Top) and then click on “Timeclock Employee Sync”:
  • Please be sure to select the hotel that you want to sync in the drop-down. If you only see one hotel, then please make sure that this is the correct hotel.
  • You should now be able to sync from here and then any changes made to the employee(s) profile will show up almost instantly.

 

I don't want to set up employee email and mobile phone numbers one by one, do you have a mass import option?

Yes, managers can go to MyHotelTeam User Manager and select "Import Employee Contact Info", and then follow the 3 easy steps on screen to do a mass import.



 

Are schedule updates published immediately?

Yes, if the shifts are published, the employees with access to MyHotelTeam can see their shifts immediately. The employees are not shown anything if the managers are still working on the Schedule and the status of the Schedule is: No Schedules Published Yet.



 

Can I hide the timecards if I don't want my employees to see them?

Yes, this is possible under the Scheduler/MyHotelTeam tab in Settings.  Settings are located in the 'Username Menu'.  An account or hotel administrator can check or uncheck this option on the MyHotelTeam Settings page.



 

I don't want all of my management team to see employee wages or other managers' information. Should they have access to MyHotelTeam Employee Portal?

The tools associated with the MyHotelTeam Employee Portal permission grants access to: MyHotelTeam User Manager and Employee Contact List. These only show email, phone number, employee ID, employee name, and employee username. Wages are never shown, and supervisors will only see their assigned departments if department filtered.



 

My mobile device is set to Spanish, but the app is still in English.

  1. Verify the device language is set to Spanish.
  2. If you have multiple languages on the mobile device, Spanish should be set above English in the preference order.
  3. Close out the MyHotelTeam app and re-open it.
  4. Uninstall the MyHotelTeam app and re-install it.



 

My web browser is set to Spanish, but MyHotelTeam.com is still in English.

  1. Verify the browser language is set to Spanish
  2. If you have selected multiple languages for the browser, Spanish should be set above English in the preference order.
  3. Close out the MyHotelTeam tab and re-open it.
  4. Close out the whole browser app and re-open it.

 

How do I know if my associates have activated their login to MyHotelTeam?

Assuming that you are given the permission to manage employee users for MyHotelTeam, below are the steps to check if your associates have activated their login.

  1. Sign in to Hotel Effectiveness.
  2. Click on Employees in the left main menu.
  3. Hover over MyHotelTeam User Manager in the top menu.
  4. Select MyHotelTeam User Manager from the dropdown.
  5. Scroll down to Section 2: Employee Users Who Have Already Been Invited.
  6. Check the User Status column to see who has been activated. Pending Invitation means that the person has not activated the login to MyHotelTeam.

Pro Tip

You can also check View Activity underneath each team member in Section 2 of MyHotelTeam User Manager to see all employee MyHotelTeam activity.

 

I have published the new schedule for the coming week in Hotel Effectiveness, but one of my associates said it's not in MyHotelTeam.  How do I find out when he checked the schedule in MyHotelTeam?

After logging into Hotel Effectiveness:

  1. Click on Employees in the left main menu.
  2. Hover over MyHotelTeam User Manager in the top menu and select MyHotelTeam User Manager from the drop-down.
  3. Select the hotel from the drop-down if you manage multiple hotels. 
  4. Scroll down to Section 2: Employee Users Who Have Already Been Invited. Find the employee that didn't see the schedule in MyHotelTeam, then click on View Activity.
  5. The MyHotelTeam Employee Activity page will show a detailed log of the individual's activities in MyHotelTeam.

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