Welcome to the New Actabl Support Portal

On February 27, 2026, Actabl transitioned to a new, unified support experience powered by Zendesk. This transition was designed to provide you with faster resolutions, better visibility into your requests, and a smarter way to find answers.

The New "Answer Engine" Knowledge Base

We have evolved our Knowledge Base from a library of long-form articles into a proactive Answer Engine.

• Conversational Search: You can now type natural-language questions (e.g., "How do I reset my password?") directly into the search bar.
• AI Quick Answers: For many common questions, the system will provide an instant, AI-generated "Quick Answer" at the top of your results, allowing you to get back to work in seconds.
• Related Articles: If you need a deeper dive, relevant "How-To" and "Reference" articles are listed immediately below the Quick Answer for more detailed guidance.

Enhanced Support & Ticketing

While we are upgrading our technology, the way you interact with our team remains simple and familiar.

• What Stays the Same: You can still submit tickets via the customer portal or through your product-specific support email. Your support hours and available channels remain unchanged.
• New Portal Visibility: You now have a centralized view of all your open and historical tickets. You can track the status of a request and view past conversations in one place.
• Seamless Continuity: Whether you contact us via chat, email, or phone, your support experience is now integrated, ensuring our agents have the full context of your journey.

Reference: Support Contacts & Channels

Find your product below to see specific contact methods and support hours.

Product	Support Email	Support Hours	Phone	Chat
Alice	[e-mail]	24/7	☑	☑
Hotel Effectiveness	[e-mail]	Mon - Fri, 8:30am - 6:30pm ET	☑	NEW!
ProfitSword	Use Portal	Mon - Fri, 8:30am - 6:30pm ET	☑	☑*
Transcendent	[e-mail]	24/7	☑	☑

*Note: ProfitSword chat will be enabled in early March following the P3 26.2 release.

Summary of Improvements

• New Customer Portal: A modern interface for managing all support interactions.
• Hotel Effectiveness Chat: Real-time assistance is now available for HE users.
• Faster Resolutions: Updated workflows and automation allow our team to respond to your needs more efficiently.
• Smarter and Faster Search: Access the information you need without digging through long documents.