PerfectEngage FAQs

Applies to: Account Administrators, Hotel Administrators, All Managers/Supervisors

1. I am not receiving notifications on my phone.
2. How do I see archived messages?
3. Some managers are not showing up as a recipient in the Hotel Effectiveness app or MyHotelTeam.
4. Employees are not showing up as a chat recipient in the Hotel Effectiveness app.
5. The “Start a Chat” button does not appear in MyHotelTeam?
6. Some employees do not appear as chat recipients in MyHotelTeam?
7. I created an announcement and clicked add all employees, but my managers cannot see the announcement?

I am not receiving notifications on my phone.

To receive notifications, you must allow it on your iOS or Android device, as well as within the Hotel Effectiveness app and MyHotelTeam app. When installing our apps on your mobile device, you must answer Yes when prompted to allow notifications at the device level. Notifications are on by default at the app level. You can change the notification setting at the device or app level at any time. If one of them is turned off, you won’t receive any notification when you receive a chat or announcement message.  

How do I see archived messages?

Managers can archive a chat. Once a chat is archived, it is only archived for the person performing the action. The chat will remain visible to all other recipients unless they choose to archive the chat themselves. If a new message is sent to the same group of people, the previous chat will be automatically unarchived and appear back in Messages.

Managers can also archive an announcement; however, it would never be auto unarchived because it’s a one-time message. You can always view your archived Chats and Announcements in Archive Messages.

Some managers are not showing up as a recipient in the Hotel Effectiveness app or MyHotelTeam.

Managers must be granted the permission--Can Access Messaging and Newsfeed--in order for them to appear as a recipient. Once your Account or Hotel Administrator grants the permission to the managers, they will appear as “Not Activated Yet” until they set their own password.  

Employees are not showing up as a chat recipient in the Hotel Effectiveness app.

Your Account or Hotel Administrator must turn on the Level 2 setting for MyHotelTeam to allow managers to chat with employees in the same hotel. Click here to learn more if you are the Account or Hotel Administrator.

The “Start a Chat” button does not appear in MyHotelTeam?

Your Account or Hotel Administrator must turn on the Level 2 setting for MyHotelTeam to allow employees to chat with their manager. Review our Knowledge Base to learn more if you are the Account or Hotel Administrator.

Some employees do not appear as chat recipients in MyHotelTeam?

Your Account or Hotel Administrator must turn on the Level 3 setting for MyHotelTeam to allow managers to chat with employees in the same hotel. Click here to learn more if you are the Account or Hotel Administrator.

I created an announcement and clicked add all employees, but my managers cannot see the announcement?    

If you want to send an announcement to all associates within your hotel, including managers, select add all employees and add all managers when you create the announcement.

Questions?

If you have any questions about PerfectEngage, contact Hotel Effectiveness Support.