Managing Night Audit Users & Passwords

Night Audit Entry is a key part of the system, and accurate operational information must be entered every evening by the night auditor. 

When new hotels join Hotel Effectiveness, night audit access is automatically created. Usually auditors will share this single account, which is the designated "Night Auditor System User". The system auditor user name is something generic, like "auditor" followed by your six digit hotel ID number (example: auditor104606).

If desired, managers may manually create an Night Auditor Individual user account. The only reason to do this is if the auditor is responsible for items in Hotel Effectiveness other than Night Audit Entry. 

Night Audit System Users

These System accounts do not get user invitations to set their password like normal users. Instead, the manager can set the password for the account inside the system.

Hotel managers are encouraged to set a distinct, but easy to remember password for this account in Night Audit Entry. This password should be changed periodically for security. 

How Managers can Set/Update/Print the Night Audit System User password:

1. Log In using your manager account
2. Select "Night Audit Entry" in the left navigation menu 
3. Hover over "Manage Auditor User"
4. Select "Change the Night Auditor Password"
5. Enter and Confirm the new password before electing to "Change the Password"

After you update the password, click "View/Print Instructions" to print Night Audit instructions with the username and password for your auditors to use.

Note: Night Audit System users can only access items in Night Audit Entry, even if managers try to edit their permissions in Night Audit Entry. If you wish to grant your auditor additional permissions, you must create a Night Audit Individual User.

Night Audit Individual Users

Night Audit System Users can ONLY have access to Night Audit Entry. If you wish to grant your auditors access to other parts of the system, you must create a new account in "Users"  with the desired permissions.

Managers can create Night Audit Individual User by accessing "Users" and electing to 'Create New User'. When creating this account, set the User Type to "Night Audit Individual User" and set the email address to a manager's account.

How Managers can Set/Update the Night Audit Individual User password:

1. When you 'Send Invitation' for this new account in "Users", the email will go to the manager's inbox you just assigned.
2. The manager should click the link in the email to set the password
3. Set a distinct, but easy to remember password for this account. Do not use your own password.

View/Print Night Audit Instructions

After you update the password or need to print the night audit instructions, follow the below steps. 

1. Log In using your manager account
2. Select "Night Audit Entry" in the left navigation menu 
3. Hover over "View/Print Instructions"
4. Select "Night Audit Instructions"

Export these instructions to Adobe or Excel using the applicable icons at the top of the page. Fill in the created user name and password if needed.

Provide these instructions to the auditor(s).

Note: Any password reset attempts will send an email to the designated manager inbox.